You Ask — We Answer
WHAT IS YOUR NEW PATIENT PROCEDURE?
A referral from your General Practitioner or Specialist is required prior to becoming a patient of the practice for medicare claim.
When you come for your appointment please remember to obtain and bring the following:
- Referral letter from GP, family physician or other doctor
- Medicare card
- Have your Private Hospital Insurance information with you
- Reports, X-rays, MRI’s, CT scans etc and any other relevant information
WHAT ABOUT YOUR FEE?
Information on our current fee structure is available from our office. We are not a Bulk Billing practice and we do request payment at the time of consultation. All major credit cards are accepted and we have EFTPOS facilities. Variations to this billing structure are at our discretion.
Fees for office gynaecological or obstetrical procedures are in addition to consultation fees. Fees for surgical procedures will be advised on confirmation of hospital theatre booking. Surgical fees will not cover additional expenses from admitting hospital, surgical assistant or anaesthetist cost.
Medicare rebate can be claimed personally or alternatively, our helpful staff can claim on-line for you.
WHAT ARE YOUR ACCEPTABLE MEANS OF PAYMENT?
EFTPOS, cash or credit cards (MasterCard, VISA) are acceptable means of payment.
WHAT ABOUT INSURANCE COVER?
For Gynaecology services and procedures:
Your private health fund and Medicare will cover a portion with an associated item number. Please note that there may be an out-of-pocket gap for your surgery, and this varies from one procedure to another. We will give you an estimate of your gap prior to your surgery.
For Obstetric services and procedures Dr Lau participates in the “No Gap” schemes of most private health funds. As such, there will be no out-of-pocket expenses.
ARE MY MEDICAL RECORDS KEPT PRIVATE AND CONFIDENTIAL?
Your medical file is handled with the utmost respect for your privacy. Our staffs are bound by strict confidentiality requirements as a condition of employment regarding your medical records. Ordinarily, we will not release the contents of your medical file without your consent.